Meat To You
Cutting Beef

FREQUENTLY ASKED QUESTIONS

What meat types are included in your meat packs?

We include beef, goat, lamb, venison, and pork in our meat boxes. We can supply goat directly to you in whatever cuts / products that you require. Please contact us to arrange at [email protected].

five meats

Can I customise the contents of my meat pack based on my preferences?

Currently we are offering pre-made packs of meat, but keep checking in as we are going to offer the ability to customise your meat boxes in the future! We will make the announcement through our mailing list and on our social media, so make sure to follow us on Facebook and Instagram and join our email list (at the bottom of our website).

What do I do if there is a problem with my delivery?

If you have any issues with a delivery, either missing, compromised or its not the right box, please get in touch with us directly on 027 244 2404 or email us at [email protected]. Please include your name and phone number and we will be in touch with you as soon as possible.

I have a subscription, but I want to pause or cancel it.

We send out our boxes weekly, fortnightly or monthly. The cut off for pausing or cancelation is the Sunday before the delivery week. If you were to cancel your subscription on a Monday of your delivery week, then you can expect a delivery that week, but none the following. To pause or cancel your subscription, simply login, and go to your customer portal in the menu. In the portal click the “subscriptions” tab and either pause or cancel your subscription.

I paused my subscription and want to pick it up again.

To continue a subscription, simply go back to the subscriptions tab in your customer portal and click “Continue” next to the subscription you wish to continue. If you cancelled your subscription and want to pick it up again, you will need to make a new order through the website.

I have a subscription and want to make changes to it.

We can’t make edits to an existing subscription. You will need to cancel the subscription you currently have by logging in, and go to your customer portal in the menu. In the portal click the “subscriptions” tab and either pause or cancel your subscription. You will then need to make a new order.

Where does your meat come from?

The beef that we sell comes directly from our own farms in Taranaki. We farm and breed Simmental Cattle (Clearview Simmental) and Dexter Cattle (Petit Meat).  Under the Taranaki Prime brand,  we source our lamb, mutton, pork and additional beef products directly from other like-minded Taranaki farmers.  No/reduced stress, along with low food miles and knowing exactly where each animal is coming from is extremely important to us. Each packaged product contains a QR code which lets you meet the farmers who raised and produced your food. 

Click the link below to find out more about our farmers

How do I place an order and what are the available delivery options?

To place an order, visit our ‘Shop now’ page to see the boxes we have available. Once you find the box you’re interested in ordering, simply make your way through the checkout process. You can make a one off order, or a subscription order with boxes coming weekly or monthly.

How long after purchase can we expect delivery?

As the product is freshly produced, you can expect your meat delivery within five working days.

What meat types are included in your meat packs?

Can I customise the contents of my meat pack based on my preferences?

What do I do if there is a problem with my delivery?

I have a subscription, but I want to pause or cancel it.

I paused my subscription and want to pick it up again.

I have a subscription and want to make changes to it.

Where does your meat come from?

How do I place an order and what are the available delivery options?

How long after purchase can we expect delivery?